Compass House Medical Centres

King Street Brixham TQ5 9TF and 2 Langdon Lane Galmpton TQ5 0PG

Telephone: 01803 855897

compasshouse@nhs.net

Sorry, we are currently closed. Please call NHS 111. In the event of an emergency dial 999.

Compass Health Navigation

What is Health Navigation?

Health Navigation involves asking patients a few questions to understand the nature of their call using clinically designed protocols. This enables the Health Navigator to offer the most appropriate professional for the patient, which may not necessarily be a GP.

Our Health Navigation has been designed internally at Compass House by our GPs, Clinical team and patients to make sure that it is safe, easy to use and patient friendly. All of our reception team have received both internal and external training to enable them to become Health Navigators and they adhere strictly to confidentiality rules at all times.

Health Navigation is not a clinical consultation and it does not make a diagnosis or plan treatment. It merely connects the patient with the most appropriate person or service.

Why is Health Navigation necessary?

All GP practices struggle with the number of patient requests for GP appointments, with demand out-weighing the number available. There are a large number of patients that still see GPs for issues that could have been dealt with more effectively and quickly by other professionals making it increasingly difficult to get a GP appointment for those that really need to see a GP.

The aim is to improve patient access to health care professionals and other services ensuring that patients are seen by the professional best qualified to deal with their needs, which allows GPs to focus on the things only they can do.

How will this benefit me?

By seeing the right person first time patients will be able to receive treatment quicker. In turn it should become easier for patients to get an appointment with the GP when they need it, and shortens the wait to get the right help.

We are introducing Health Navigation on a phased basis to allow us to monitor the impact of Health Navigation and react swiftly to patient and staff feedback as we implement it further over the coming months.

Brixham

  • Monday
    08:00am to 06:00pm
  • Tuesday
    08:00am to 08:00pm
    *6PM-8PM Extended Access
  • Wednesday
    08:00am to 06:00pm
  • Thursday
    08:00am to 06:00pm
  • Friday
    08:00am to 06:00pm
  • Saturday
    CLOSED
  • Sunday
    CLOSED

Galmpton

  • Monday
    08:00am to 05:30pm
  • Tuesday
    08:00am to 05:30pm
  • Wednesday
    08:00am to 05:30pm
  • Thursday
    08:00am to 05:30pm
  • Friday
    07:00am to 05:00pm
    *7AM-8AM Extended Access
  • Saturday
    CLOSED
  • Sunday
    CLOSED
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