Important update – Removal of our website prescriptions form and blood pressure form as of Thursday 22/10/26
Dear patients,
On Wednesday 21st October 2026, our local NHS cybersecurity team alerted us to a security vulnerability affecting websites, which could leave them at risk of being hacked.
We have reviewed our website and have found no indication that patient information has been compromised. However, this alert prompted us to review how patients submit personal information to us.
As technology continues to advance, so do the challenges of keeping information secure. We believe it is important to adapt how we work and take steps to protect our patients’ information.
We have therefore permanently removed our existing website forms for requesting repeat prescriptions, submitting blood pressure readings and booking nurse appointments.
We understand that this may be frustrating for patients who regularly used these forms, but we believe this is the right decision to help keep your information safe.
How can I now request my repeat prescriptions?
Our preferred method is the NHS App. It provides a simple and secure way to manage your repeat prescriptions, allowing you to:
- View your current repeat medication list and select the items you need.
- Request repeat prescriptions without having to type out medication names.
- View your test results and other information from your GP health record, where available.
You can access these services through:
- NHS App – on your smartphone or tablet.
- NHS App services on a computer – no smartphone or app download needed. Visit www.nhs.uk/nhs-app/account/ and sign in using your NHS login.
If you have recently started a medication and it does not appear in your NHS App, please request it through Rapid Health. Select “Questions and admin”, then “Repeat prescription request”.
Other ways to request your repeat prescriptions
- Rapid Health – use the prescription request option on our online system.
- Paper requests – place your request in the designated prescription box at either of our practice sites.
How can I submit my blood pressure readings?
Our preferred way to receive your blood pressure readings is through our secure Accurx system.
We will send you a link to an Accurx questionnaire. When you open the link to submit your first reading, you will be offered the option to receive daily text message reminders to submit your readings in the morning and evening.
If you prefer not to receive reminders, simply use the same link to submit your remaining readings each morning and evening.
Please continue recording your readings for 4 or 7 days, as advised by your clinician.
Once you have completed the monitoring period, a clinician will review your readings, and they will be added to your medical record.
Submitting your readings through Accurx reduces the need for paper forms and the risk of information being misplaced.
Alternatively, you can complete a paper form and return it to the practice.
Paper forms are also available from reception at our King Street and Galmpton surgeries during opening hours.
Can I still use Rapid Health?
Yes. Although Rapid Health is accessed through a link on our practice website, it operates on a separate system from the website forms we have removed.
Both Rapid Health and the NHS App have their own security measures in place to protect patient information. You can continue to use these services as normal.
Important: Need help getting set up online?
We understand that not everyone is confident using online services, and we are here to help.
Our IT team runs dedicated Online Services Support Sessions, where patients can receive help setting up and using the NHS App and other online services.
If you would like some support, please contact the practice for information about these sessions.
We appreciate that changes to familiar services can be inconvenient. With the support available, we hope more patients will feel confident using online services.
Paper prescription requests and blood pressure forms will continue to be available for those who prefer not to use online services.
Thank you for your understanding as we continue to adapt our services to help keep your information safe.
