Prescriptions

Ordering repeat prescriptions

The easiest way to order your repeat medication is via online services such as the NHS App.

Use NHS App services

Important: You can track when your prescription has been completed by your GP via the NHS app

Once your prescription has been sent from Compass House, dispensing times are managed by your nominated pharmacy.

If you have any queries about when your medication will be ready, please contact your pharmacy directly.

How to track your prescription on the NHS App

  1. Open the NHS App and log in.
  2. Select ‘Prescriptions’ from the homepage.
  3. View ‘Check the progress of prescriptions’ to see your ‘Requested medicines’ and ‘Your approved prescriptions’

Other ways to order your medication:

  • In person or by post

    You can drop off or send your completed request form to Compass House Medical Centres. Forms can be dropped off during surgery opening hours only.


Processing times

Please allow us:

  • 2 working days for repeat medications
  • 3 working days for non-repeats
  • 3 to 5 working days if using a pharmacy collection or nomination service

We aim to process your request within two working days. However, during busy periods, especially following Bank Holidays, requests may take longer to process.

Important: If your medication is not due

Please note if your medication is not due, it may not be processed. If you are ordering your medication early, please provide the reason with your request.

Repeat Medication can be ordered no earlier than 10 days before it is due.

Other Information