Update on Routine Appointment Availability

Posted on June 2nd, 2025

We know many of you are finding it difficult to book a routine (non-urgent) face-to-face appointment at the moment, and we want to reassure you that we are aware and working hard to improve the situation.

Routine appointments are for ongoing health concerns that aren’t urgent or time-sensitive. All appointment requests are triaged by a GP, so anything clinically urgent is still being prioritised and dealt with promptly. This delay only affects routine appointments.

Right now, our waiting list for these is longer than we would like, due to a number of factors — including a rise in urgent same-day demand (for new, rapidly worsening or serious symptoms), multiple bank holidays, and increased pressure from temporary residents during the holiday period.

To help, our clinicians are kindly offering additional routine appointments outside of their normal schedules, even though they are already working to capacity. This isn’t something we can sustain long-term, but we want to do what we can to support our patients and reduce the backlog.

These extra appointments are 10 minutes long and must focus on just one issue, so we can help as many people as possible during this period.

Thank you for your continued support and patience — it really does make a difference.

We are committed to giving you the best service we can.

Warm wishes,

The Compass House Team