Home Visits

From the 19th July 2023 we are introducing a new home visit request system at Compass House Medical Centres. The new system is called “Klinik” and is designed to ensure you have the right consultation, or support from the most appropriate healthcare professional in an efficient way and to make it easier for you to contact us.

How to book a Home Visit?

If you’re unable to get to the surgery because you have got a serious illness, please complete a home visit request using Klinik. You can find this on our website: https://compasshousemedical.com under Contact us Online. If you do not have access to internet or are unable to complete the form, please call 01803 855897 and select Option 1 for Appointments. One of our Care Coordinators will complete the form with you. Please note that they will need to ask you several questions to enable them to submit the request on your behalf.

Please remember, home visits are for medical reasons where the patient is bed bound. Home visits are not carried out for social or personal reasons. Lack of transport is NOT an acceptable reason for a visit request. Children can always be brought to the surgery.

All requests for Home visits will be triaged by a clinician for an assessment. It may be that a home visit isn’t the best course of action. It may be suggested that you go to an A&E or minor injuries unit, contact the district nurse or that you get an over the counter medicine from the pharmacy.

If a home visit is necessary, you will get one. While waiting for the doctor, make sure your phone line is kept free. If you feel better or decide you are well enough to go out, let the doctor know straight away by calling 01803 855897 and talk to one of our care coordinators.