Online Services

To request clinical support including ordering medication, or if you have an admin query, please use our online platform called Rapid Health

You can access this via the home page on our website: www.compasshousemedical.com between 8am -6.30pm except Bank Holidays. 

Did you know you can register for the NHS App / Patient Access to enable you to:

• Order your Repeat Medication
• View your Blood Test Results
• View your Immunisation History
• Book Appointments (Please see guide on our website for appointments available) **

**Subject to change

From 18th October 2023 you can register for prospective access via NHS App, to access your clinical records including consultations and letters.

The easiest way to get access, is to create an NHS login through the NHS App. When you create an account, you’ll need to prove your identity before you can view your GP health record. This helps keep your record secure.

Online Services

Setting up Online Services: To arrange this, please complete the Online Services Form – https://compasshousemedical.com/wp-content/uploads/Online-Services-Form.pdf and return it with your Photo ID and Proof of Address to either Compass House – King Street, or 2 Langdon Lane, Galmpton during opening hours. 

Processing Times: Access to your medical records will be granted at the discretion of the practice, upon request. Once a request is made, the practice will aim to fulfil it within 28 days. However, there may be instances where it is deemed not in the best interest of the patient to grant online access, and you will be informed accordingly.

Before applying for online access to your medical records, please consider the following:

Forgotten Information: You may come across details in your record that you have forgotten and could find distressing.

Abnormal Results: If granted access to test results or letters, you may see information that could upset you, particularly if this happens before you have had a chance to discuss it with your doctor or when the surgery is closed.

Misunderstood Information: Medical records are often written in technical terms by specialists for clinical use. If you encounter anything that is unclear, please contact the surgery for clarification.

Changes to Contact Information: If your email or phone number changes, it could affect your access to the NHS App or Patient Access. If this happens, please notify the surgery as you may need to re-register.

Sharing Your Information: You have the choice to share your medical information with others (e.g., family members or carers), but you are responsible for ensuring that it remains secure and confidential.

Security Concerns: If you believe your online account has been compromised, please contact the surgery immediately so we can deactivate your account.

Pressure to Share: If you believe you may be coerced into sharing your medical information against your will, we recommend that you refrain from registering for online access at this time.

Proxy Access

If you would like someone to manage your online health services on your behalf, we can provide Proxy Access. This allows a designated person (e.g., a family member or carer) to book appointments, manage repeat prescriptions, and view parts of your medical history.

Processing Times: Access to your medical records will be granted at the discretion of the practice, upon request. Once a request is made, the practice will aim to fulfil it within 28 days. However, there may be instances where it is deemed not in the best interest of the patient to grant Proxy Access, and you or the representative will be informed accordingly.

Setting up Proxy Access: To arrange this, please complete the Proxy Access Form – https://compasshousemedical.com/wp-content/uploads/Proxy-Access-Form.pdf and return it with the relevant forms of ID and Proof of Address to either Compass House – King Street, or 2 Langdon Lane, Galmpton during opening hours.

Requirements for Representatives: The person you designate as your representative must be registered with NHS App or Patient Access to link their account to yours.

Cross-Surgery Access: Your representative can access your account even if they are registered at a different surgery. We will need their email address used for registration to link their Patient Access account. (Please note that the NHS App does not provide this service if registered at different surgeries.)

Proxy Access for Children: Under GDPR regulations, parental or guardian access will be automatically revoked when a child reaches the age of 11. If continued access is needed, please re-submit a Proxy Access Form as per below.

Security Responsibility: It is the responsibility of the person you designate as your representative to ensure the security of your data when accessing your records on your behalf.

Account Maintenance:
Your online services or Proxy Access account will remain active until you notify the surgery that you wish to close it, or until your records are transferred and you are no longer a patient at this surgery.

Proxy Access Request & Verification Requirements

Adults:

• Please bring Photo ID with your completed form. If no photo ID available, please provide two legal documents ie. Bank Statement / Council Tax statement / Utility ill, with your name and address.

For children under 11 years:

Parent/Guardian Requirements*:

• The parent must provide their own valid ID and the child’s birth certificate.
• The birth certificate must show the guardian / parent’s name.

For children aged 11- 13 years:
ID as per above *

• Child’s signed consent is required.
• A GP must decide if the child has capacity
• If not Gillick Competent, default to under-11s process with parental ID and birth certificate.

For patients aged 13 and over:

• ID as per above*
• Patient’s signed consent is required.

Note: If the patient does not have capacity to consent to grant proxy access and proxy access is considered by the practice to be in the patient’s best interest, please complete the form on behalf of the patient stating the reason under the **Other Info section.

Health and care records are confidential so you can only access someone else’s records if you’re authorised to do so.

Please read all the information provided, complete the relevant form and return it to us, in person, with your photo ID (i.e. Driving Licence, Passport, Bus Pass, Student Card) or two other legal documents to prove your identity.

FORMS

• ONLINE SERVICES – https://compasshousemedical.com/wp-content/uploads/Online-Services-Form.pdf
• PROXY ACCESS – https://compasshousemedical.com/wp-content/uploads/Proxy-Access-Form.pdf

Printed forms are available at our reception desks, located at Compass House on King Street or at 2 Langdon Lane, Galmpton, during our standard opening hours.

If you have any Online Services queries you can contact us at online.compass@nhs.net