Online Services

***Please note, due to the current pandemic, the online booking facility has been temporarily disabled. We will notify our patients when this facility is available again. Thank you for your patience.

The quickest and easiest way to book appointments and use our services is online. As well as book appointments you can order your repeat prescriptions online, get test results and view parts of your medical record. Further online services will be added in the future so it’s well worth registering for online services now.

Request to access Online Services and Proxy Access

Access the Appointment System

We have now started to introduce more availability for online bookings. We have labelled the appointment types online, but we are restricted to the amount of text we can show so please refer to the below guidance when booking.

Telephone Untimed – These are GP telephone calls which become available at 6pm the night before. The telephone calls should be used for GP advice, ongoing illness management or other medical queries. GPs manage their own surgeries so if they need to see you following the call, they will arrange a suitable time for this. Please note the call time you book is not the time they will phone you as GP’s prioritise calls depending on urgency.

If you require a GP letter, form completing, medical or another non-NHS service then please use eConsult, accessible via the website home page, or write in for this as these telephone slots are specifically for unwell patients. Charges will apply for these requests.

The following slot types are for appointments with the Nursing Team. These are available up to 4 weeks in advance.  If you need more than one type of test/investigation then please call our Patient Care Advisors to arrange. We would ask patients, where possible, to call after 11am to avoid busy times on the phone.

Blood test – Please use these slots to book your annual blood test appointment or blood tests requested by a clinician.

Blood pressure – Please use these slots to book blood pressure checks.

INR – These slots are used for finger prick INR checks, which are specifically to be used for patients on Warfarin medication.

Ear check – If you feel your ear is blocked with wax or you have noticed a reduction in your hearing please book in for an ear check.

Hearing test – If you feel your hearing has deteriorated then please book in for a hearing test. The nurse will check your hearing and refer you to audiology if required.

Smear (Women ONLY) – If you have received an invitation for your cervical screening then please book into one of these slots. If you are unsure whether you are due you will need to contact the surgery who will be able to look into this for you.

Pill Check (Women ONLY) – This is for patients who are currently on a contraceptive pill and needing a follow up review. Please do NOT book into this slot if you want to start a new contraceptive.

PLEASE NOTE
For any appointments booked incorrectly online, a text message or phone call will be made to inform you that the appointment has been cancelled. This is to avoid wasting an appointment as the nurse or clinician may not be able to carry out the test/investigation you require.

Register for Online Access

To register please complete our Online Services Form available from Reception and bring Photo ID. Before you register please make sure you have your letter/ e-mail with your Linkage Key and Account ID ready. If you do not have this, please call our Patient Care Advisors on 01803 855897 who will be able to generate an e-mail with this information if already provided the completed form and your photo ID. For online support please see the links below.

Patient Access

• Video Tutorials
• Contact Support
• Proxy Access

 Evergreen Life

• Account Creation & Support

The NHS App

If you have any queries about your Online Services account please e-mail our team at Compass House: online.compass@nhs.net 

More information about Patient Online Services

Patient Online is an NHS England program to offer and promote online services to patients, including access to records, online appointment booking and online repeat prescriptions (as outlined in the 2014/15 General Medical Services GMS contract). GP practices will have completed the annual e-Declaration which has a number of questions specifically about progress with these services.

Practices can have access to resources to support implementation that has been developed in partnership with the British Medical Association, Royal College of General Practitioners and other Royal Colleges to develop materials for this purpose. The materials include implementation guides, check lists, registration forms, case studies, videos, reports, frequently asked questions and guides.

These are available at: http://elearning.rcgp.org.uk/patientonline

The Patient Online Program has also developed an interactive Support and Resources Guide to help general practices. The guide includes the materials developed by the RCGP, as well as materials for patients, frequently asked questions, regional and local support arrangements and much more. It offers clarification of pertinent issues such as proxy access and coercion.

The guide can be found at: http://www.england.nhs.uk/patient-online

For further information please contact: england.patient-online@nhs.net