Accessible Information Standard

Compass House Medical Centres is committed to the promotion of effective and clear communication by whichever means is appropriate to the circumstances.

There are five key requirements of the Standard and as a Practice we will:

1. Ask patients and carers if they have any information or communication needs, and find out how to meet their needs.
2. Record those needs in a set way.
3. Highlight the patient’s file, so it is clear that they have information or communication needs, and clearly explain how those needs should be met.
4. Share information about a person’s needs with other NHS and social care providers, when they have consent or permission to do so.
5. Make sure that people get information in an accessible way and communication support if they need it wherever we possibly can do.

Do you have a disability, impairment or sensory loss and need to receive information in a way you can easily understand? If YES, please inform us so we can make sure your medical record is updated accordingly.