Practice Staff

Doctors

Nursing Team

Advanced Clinical Practitioners

What is an Advanced Clinical Practitioner?

Clinical Pharmacists

Social Prescribers

What is Social Prescribing?

Social prescribing involves helping patients to improve their health, wellbeing and social welfare by connecting them to community services which might be run by the council or a local charity. For example, signposting people who have been diagnosed with dementia to local dementia support groups.

Social prescribing activities are community focused and may include arts and crafts, skills workshops, volunteering opportunities, social inclusion activities including friendship building and getting connected within the community, physical exercise and nutrition, support with employment, housing, money management and debt advice.

Our Social Prescribing Link Workers will focus on working towards personal aims through signposting to external specialist support networks.

Carer Support Workers

Practice Management

Admin Team

Our admin team carry out a wide range of essential roles supporting the clinicians such as arranging referrals for patients to hospital, following up on queries, typing letters, summarising patient record, dealing with all Insurance and Solicitor requests for medical examinations, reports and private forms. The team also support the practice management by producing patient communications such as leaflets and information, maintaining the website and managing the IT systems.

Patient Care Advisors

Our Patient Care Advisors welcome patients to the surgery, arrange appointments, answer patient queries and carry out administration tasks. They use Health Navigation, which involves asking patients a few questions to understand the nature of their query using clinically designed protocols. This enables them to offer the most appropriate professional for the patient, which may not necessarily be a GP. It is not a clinical consultation and it does not make a diagnosis or plan treatment, it merely connects the patient with the most appropriate person or service.

Please give the Patient Care Advisors as much information as you can in order to help them help you. They will need to ask for further details or check information in your medical records when you telephone the surgery. They are bound by the same rules of confidentiality as the Doctors and Nurses and everything that you tell them is treated in confidence.

Other Staff