CORONAVIRUS INFO

Privacy notice on Covid-19 for Patients/Service Users

Join a COVID-19 clinical trial

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if:

• You have had these symptoms for fewer than 15 days:
  • a continuous new or worsening cough
  • a high temperature
• You are aged 50 to 64 with a pre-existing illness
• You are aged 65 and above

Find out more visit – www.principletrial.org

PRINICPLE Patient Recruitment Poster_v1.0 22.04.20

For the latest guidance and support on Coronavirus (COVID-19) please visit: https://www.gov.uk/coronavirus

Frequently Asked Questions

What are the symptoms of Coronavirus?

• A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• A new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
• A loss of or change in smell or taste

Check if you have coronavirus symptoms following the link – https://111.nhs.uk/covid-19/

What do I do if I have symptoms?

Do not got to a GP Surgery, Pharmacy or Hospital. In the first instance use the NHS111 Coronavirus advice service online – https://111.nhs.uk/covid-19. Only telephone 111 if you cannot get help online.

In the event that your symptoms are deteriorating quickly with severe shortness of breath or any other symptoms which normally require a 999 call you must continue to use the emergency service – it is essential you mention to the 999 team that you think you might also have corona virus.

What do I do if I need medical advice while on holiday?

Can I pick up my Prescriptions from Day Lewis (Quay) the pharmacy in Compass House Surgery?

Current opening hours 9AM – 6PM Monday to Friday

If you collect your prescriptions from Quay pharmacy (the pharmacy in Compass House Surgery) you can no longer access this through the Compass House building. Please go around to the door at the back of Compass House situated just inside the car port and press the doorbell. A member of the pharmacy team will come to the door and deal with your prescription/enquiry. For more information see our Home page.

Can you provide me with a letter for my insurers to cancel my travel arrangements?

Unfortunately not.

Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign and Commonwealth Office and Public Health England, not letters from GPs. It is not a good use of GPs’ time to be writing letters for patients who are not ill but have plans to travel – and GPs will always base their decisions on official advice. Patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of the virus, but this is not the same as being unable to travel due to existing illness, and it should not become the GP’s responsibility to give patients advice about where not to travel.

Practice Communications

• 14/01/2021
• 21/05/2020
• 08/04/2020
• 17/03/2020
• 13/03/2020
• 12/03/2020
• Newsletters  – https://compasshousemedical.com/newsletters/
• CHMC Covid19 Privacy Notice updated
• Guidance on Self Isolation and Social Distancing for COVID-19

Other useful information, links & phone numbers

• NHS launches new online support for people with diabetes -https://www.compasshousemedical.com/14-news/256-nhs-launches-new-online-support-for-people-with-diabetes 
• Support for managing your bone, joint or muscle pain at home – Physiotherapy self-care videos – https://videos.torbayandsouthdevon.nhs.uk/physiotherapy
• Support for Menatl Health – https://www.compasshousemedical.com/images/CORONAVIRUS/PRINT_POSTER_TORBAY_SUPPORT_FOR_MENTAL_HEALTH_FINAL_MAY_2020.pdf
• Urgent Help for Mental Health – https://www.compasshousemedical.com/images/CORONAVIRUS/PRINT_POSTER_TORBAY_URGENT_HELP_FOR_MENTAL_HEALTH_FINAL_MAY_2020.pdf
• Coronavirus – A Book for Children -https://nosycrow.com/wp-content/uploads/2020/04/Coronavirus-A-Book-for-Children.pdf 
• Get an isolation note to give to your employer – https://111.nhs.uk/isolation-note/
• Torbay Community Coronavirus Helpline – 01803 446 022 – www.bit.ly/torbayhelpline
• Brixham Does Care – 01803 857 727
• Virtual HOPE for Carers – https://www.compasshousemedical.com/images/Virtual_HOPE_for_Carers_Leaflet.pdf
• Torbay Pregnancy Advisory Service – https://www.compasshousemedical.com/images/ToPAS_Flyer_2.pdf
• Self-referral information for abortion clinic – https://www.compasshousemedical.com/images/CORONAVIRUS/Self-referral_information_for_abortion_clinic_poster.JPG
• Coronavirus (COVID-19): support for victims of domestic abuse: https://www.gov.uk/government/publications/coronavirus-covid-19-and-domestic-abuse/coronavirus-covid-19-support-for-victims-of-domestic-abuse
• National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/
• NSPCC helpline: 0808 800 5000 If you’re worried about a child, even if you’re unsure, contact NSPCC professional counsellors for help, advice and support.
• Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
• MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
• YoungMinds: Supporting children and young people and their parents/carers with their mental health and wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus. https://youngminds.org.uk
• ICON: Babies cry: You can cope. http://iconcope.org/
• SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-and-covid-19
• IRISi interventions: irisi.org/iris/find-your-local-iris-site/
• If you would like to volunteer and help your community and complete the form online – https://docs.google.com/forms/d/e/1FAIpQLSf2YPdvL-_NefU_3xFGuzrBPHSV68R28zKohcieA_MRG9XQgA/viewform

Help using online services / video consultation – links and guides below