Join a COVID-19 clinical trial
The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if:
• You have had these symptoms for fewer than 15 days:
     - a continuous new or worsening cough
     - a high temperature
• You are aged 50 to 64 with a pre-existing illness
• You are aged 65 and above 
Find out more visit
Frequently Asked Questions
What are the symptoms of Coronavirus?
  • A high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • A new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).
  • A loss of or change in smell or taste

Check if you have coronavirus symptoms -

What do I do if I have symptoms?

Do not got to a GP Surgery, Pharmacy or Hospital. In the first instance use the NHS111 Coronavirus advice service online - Only telephone 111 if you cannot get help online.

In the event that your symptoms are deteriorating quickly with severe shortness of breath or any other symptoms which normally require a 999 call you must continue to use the emergency service – it is essential you mention to the 999 team that you think you might also have corona virus.

What do I do if I need medical advice while on holiday?

If you fall ill with COVID-19 whilst visiting or on holiday please call your regular (home) GP or 111.
This also applies for any illness or GP requirements whilst visiting or on holiday

I’ve seen on social media that there is an Asthma Rescue Pack available. Can I have one?

We are aware of social media posts circulating that asthmatics (and even those that aren’t), will be issued with Rescue Packs of Amoxicillin and steroids if you call the Practice. This suggestion is incorrect and the decision to use rescue packs is only made after careful evaluation for people with severe (brittle) asthma or severe COPD who are under follow up by a Specialist Respiratory Team.

Oral steroids are powerful systemic drugs that can have an immunosuppressant effect (thus potentially increasing the severity of an infection and the risk of you passing the infection on to other people) and thus the decision to use them would rarely be delegated to a patient without careful evaluation.

Please do not contact us asking for rescue packs unless this is something that has previously been agreed with your medical team and careful instruction how to use and when has been provided. That would normally still involve discussion with the medical team where possible before starting.

Can I pick up my Prescriptions from Day Lewis (Quay) the pharmacy in Compass House Surgery?

Current opening hours 10AM - 2PM Monday to Friday

If you collect your prescriptions from Quay pharmacy (the pharmacy in Compass House Surgery) you can no longer access this through the Compass House building. Please go around to the door at the back of Compass House situated just inside the car port and press the doorbell. A member of the pharmacy team will come to the door and deal with your prescription/enquiry. For more information see our Home page.

Can you provide me with a letter for my insurers to cancel my travel arrangements?

Unfortunately no. Insurers and travel companies should be basing their decisions to offer refunds on advice from the Foreign and Commonwealth Office and Public Health England, not letters from GPs. It is not a good use of GPs' time to be writing letters for patients who are not ill but have plans to travel - and GPs will always base their decisions on official advice. Patients will undoubtedly have good and sensible reasons for not wanting to travel to certain places because of the virus, but this is not the same as being unable to travel due to existing illness, and it should not become the GP's responsibility to give patients advice about where not to travel.

Texts sent by the government to patients classed as “at risk”

If you have received one of these texts and been asked to contact your GP practice please read the below information – our staff can give you no further information than what we have put down here

We are aware of patients who have started receiving letters advising them to self isolate for the next 12 weeks. These letters are being been sent to patients who are at "high risk" of developing complications if they were to get Covid-19.

The information which has been released to GP practices by the Government is that the following patients are in the "increased risk" category and should be following the social distancing advice.

🔹aged 70 or older (regardless of medical conditions)
🔹under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds):
🔸chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
🔸chronic heart disease, such as heart failure
🔸chronic kidney disease
🔸chronic liver disease, such as hepatitis
🔸chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
🔸problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
🔸a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
🔸being seriously overweight (a body mass index (BMI) of 40 or above)
🔹those who are pregnant

Some patients in the above categories may find themselves being upgraded into the high risk category however the guidance on how these patients will be identified, & who will be contacting them has not yet been released and we are expecting to receive this information within the next 14 days.

We have been advised that there are 3 phases to the letters being sent out and they are half way through phase 2. This means not having a letter yet does not necessarily mean you won’t get one.

We are expecting all patients who will receive a letter to have had one within the next 3-4 weeks.

We are sorry we cannot be more specific at this time. In the meantime if you are in the above increased risk group please do continue to follow the government advice regarding social distancing which can be found at:
Once we receive further information we will post an update.


Practice updates / comms for patients COVID-19


Other useful information, links & phone numbers

Help using online services / video consultation - links and guides below

Repeat Prescription Request - Online Form
Problems with enabling camera or microphone on video consultations? - click HERE for help
Guide for using video consultation - Click HERE for more information

 *In light of Covid-19 we will confirm your identify via telephone. Please e-mail your name and your contact number to This email address is being protected from spambots. You need JavaScript enabled to view it. so we can arrange this. Thank you