Veteran friendly GP practice accreditation

We are proud to be a 'veteran friendly' accredited practice.

What does this mean?

By becoming an accredited practice, we ensure that the NHS is better able to meet the health commitments of the Armed Forces Covenant. This states that the Armed Forces community, including veterans, should face no disadvantage in accessing health services and should receive priority care for military attributable conditions, subject to clinical need.

We have a dedicated clinician (Sonia Lake, ACP) who has a specialist knowledge of military related health conditions and veteran specific health services. This is important in helping ex-forces to get the best care and treatment.

If you are ex-forces, please let your GP know to help ensure you are getting the best possible care.

Our commitment to you as a veteran of the UK Armed Forces:

The NHS is here to help improve your health and wellbeing and keep you mentally and physically well.

This means that you can expect the following from our practice:

• We will ask all patients when registering if they have served in the UK Armed Forces. If you have, we will note this in your medical record, with your permission.
• You can make an appointment to see our clinical lead for veteran’s health. This person has a comprehensive understanding of the Armed Forces, health conditions linked to service, and the dedicated support you can access.
• The NHS has a duty to support the health commitments of the Armed Forces Covenant. This means that you will get priority treatment for any medical condition which has been caused by your service, subject to the clinical needs of other patients.
• We will let you know what choices are available for your care and treatment and help you to make informed decisions on what to do.
• Where appropriate and with your consent, we can refer you to dedicated veterans health services.
• If you need to be seen by another service, we will let them know you’re a veteran and make sure they have an understanding of your health and wellbeing needs, so you don’t have to keep repeating your ‘personal story’.
• We can give advice and support to your loved ones who may be affected by your health conditions.
• We will investigate any issues and complaints that you may have about your care. If you have any concerns about the services we offer, please speak to one of the practice team.