Important - To request clinical support including ordering medication, or if you have an admin query, please use our online platform called Klinik (Contact us Online) on the Home Page
Charity Event – Jamie and JJ Raising funds for Torbay Hospital Breast Care Unit Autism and Us autumn 2023 dates Talkworks Wellbeing Course – starting Saturday 2nd September 2023 New Appointment System from 19th July Patient Newsletter May 2023 Patient Update – March 2023 Patient Newsletter March 2023 Final call for Covid booster vaccines Compass House – Additional branch site at Brixham Hospital Patient Updates October 2022 Patient Newsletter – August 2022 Children under 18 and the NHS COVID Pass Opting out of sharing your data Frequently Asked Questions – (COVID-19) boosters Waiting for treatment – Torbay and South Devon NHS Foundation Trust Covid-19 Vaccine Queries
Can I see a GP or Practice Nurse without my parents/guardian being with me?
Anyone aged 11 years and over has the right to see a GP or Practice Nurse on their own for any issue or problem they may have. For young people aged 11 to 17 years of age, the GP or Practice Nurse will have a discussion with you about how well they consider you are able to understand what is being discussed and about any advice or treatment needed. This is described as a young person having capacity.
How confidential will my consultation be?
All contact with the Practice is completely confidential. All practice staff, from GPs to Receptionists, are not allowed to tell anyone that you have been to the Practice. Your consultation remains completely confidential, unless there is a concern about your personal safety or risk of harm to yourself. In such a situation, information may need to be shared with other professionals but this would be discussed with you first.
What do I have to tell the Receptionist to get an appointment?
You do not have to tell the Receptionist anything to get an appointment. It can however be helpful if you are able to share some information with them so that they can ensure you get an appointment with the best health care professional.
Can I bring a friend with me?
Yes. If you would like to have a friend with you then that’s absolutely fine. This can sometimes be helpful as they are able to listen to any advice given and may be able to help you with remembering the advice following the consultation. Having a friend there may also make you feel more comfortable in the consultation.
Can I choose who I see?
Yes. If you would prefer to see a particular GP or Practice Nurse, let the Receptionist know and they will guide you to the next available appointment or inform you when that GP is available.
What can I see a GP or Practice Nurse for?
Just about anything. Health related issues are the majority of our work but if you have a problem and don’t know where to turn, we are good at directing young people to other services.
What if I need to see someone for emergency contraception?
Call Reception and book an urgent appointment. You do not need to tell the Receptionist why you want an appointment if you do not want to, just ask for an emergency appointment. You will be seen by a GP.
What support can we give you if you have a disability?
We aim to provide an equal service for all our patients, whether they have disabilities or not. We have excellent access for people with physical disabilities and all of our services are on ground floor level. We can consult with you over the telephone if this is easier for you. Just ask the Receptionist for a telephone consultation. We would like to review you face to face at least once a year if you are on any medication or have medical problems, just to ensure everything is ok.
Going to University or are you already there?
Whether you are a fresher or heading into your final year, we have a few basic health care tips for students.
1. Get the ACWY vaccine – it protects against four different strains of the meningococcal bacteria that cause meningitis and blood poisoning (septicaemia): A, C, W and Y. Ask your GP practice for the vaccine.
2. Register with a GP when you get to university. You never know when you might need medical help. If you take any regular medicines that are only available on prescription, for example the contraceptive pill, make sure you have enough to last the term or until you can register with a doctor close the university. If you need to see someone when you are back home on holiday, you can still come to see us as a ‘Temporary Resident’.
3. Take a first aid kit with you. It might not be the most exciting thing to pack but a first aid kit with plasters, painkillers, treatment for upset stomachs, thermometer, tweezers, insect bite cream or spray and antiseptic cream is a good start.
If you are staying registered with us, make sure we have your up to date mobile number.