Important - To request clinical support including ordering medication, or if you have an admin query, please use our online platform called Klinik (Contact us Online) on the Home Page
King Street Brixham TQ5 9TF and 2 Langdon Lane Galmpton TQ5 0PG
Telephone: 01803 855897
We're open
Latest News:
Charity Event – Jamie and JJ Raising funds for Torbay Hospital Breast Care Unit Autism and Us autumn 2023 dates Talkworks Wellbeing Course – starting Saturday 2nd September 2023 New Appointment System from 19th July Patient Newsletter May 2023 Patient Update – March 2023 Patient Newsletter March 2023 Final call for Covid booster vaccines Compass House – Additional branch site at Brixham Hospital Patient Updates October 2022 Patient Newsletter – August 2022 Children under 18 and the NHS COVID Pass Opting out of sharing your data Frequently Asked Questions – (COVID-19) boosters Waiting for treatment – Torbay and South Devon NHS Foundation Trust Covid-19 Vaccine Queries
We have been listening and responding to patient feedback to see how we can improve our services at Compass House and have shared below a few recent improvements.
Following a suggestion from one of our patients we are trialling some nurse telephone appointments.
These are for general routine enquires such as advice on inhaler usage, dressings, long term treatments, advice on chronic disease management, travel and immunisations. Some telephone appointments are available each day and they can be booked in advance both online and through reception.
So far the feedback has been positive and they seem to be working well. We are monitoring these appointments to check they are helping improve services for our patients so please get in touch with any feedback.
As we grow our team we are reviewing the way we operate to respond to patient feedback. With a bigger team we are looking at how we can offer more appointments at our Galmpton practice. This year we have already had a series of mini-flu clinics at Galmpton in the afternoon and we have also scheduled in more phlebotomy, GP and Advanced Nurse Practitioner time at Galmpton.
We offer the majority of our GP and Advanced Nurse Practitioner (ANP) appointments on the day as we find that those booked in advance have a high rate of non-attendance (Does Not Attend – DNAs) or they don’t actually need to see a GP at all. This reduces backlog and ensures that patients can receive the care they need in a timely manner, as well as allowing us to be responsive to on-the day emergencies.
Our on the day system does create more capacity and allows us to see a greater number of patients than having pre-bookable appointments. We do offer a limited number of pre-bookable appointments but these go very quickly and are in high demand and we are often asked to provide more of these types of appointments. In response to this feedback we have been trialling adding in some additional pre-bookable appointments for patients at both Brixham and Galmpton. These are pre-bookable up to 2 weeks in advance, both online and via the telephone and we will review the DNA rates and appropriateness in January to see if we extend the trial further.